Universidade Europeia: www.europeia.pt  |  Licenciatura em Secretariado e Comunicação Empresarial: http://bit.ly/sce_ue

domingo, 10 de fevereiro de 2013

True Professionalism

“I frequently ask professionals what they consider to be the difference between a good secretary and a great secretary. The answers flow freely: Great Secretaries, I am told:
  • Take pride in their work, and show a personal commitment to quality
  • Reach out for responsibility
  • Anticipate, and don’t wait to be told what to do – they show initiative
  • Do whatever it takes to get the job done
  • Get involved and don’t just stick to their assigned role
  • Are always looking for ways to make things easier for those they serve
  • Are eager to learn as much as they can about the business of those they serve
  • Really listen to the needs of those they serve
  • Learn to understand and think like those they serve so they can represent them when they are not there
  • Are team players
  • Can be trusted with confidences
  • Are honest, trustworthy, and loyal
  • Are open to constructive critiques on how to improve

All of this can be summarized in one phrase: Great secretaries care.”
MAISTER, David H. (1997), True Professionalism, USA: The Free Press, pp. 15-16, disponível em

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