True Professionalism

“I frequently ask professionals what they consider to be the difference between a good secretary and a great secretary. The answers flow freely: Great Secretaries, I am told:

• Take pride in their work, and show a personal commitment to quality
• Reach out for responsibility
• Anticipate, and don’t wait to be told what to do – they show initiative
• Do whatever it takes to get the job done
• Get involved and don’t just stick to their assigned role
• Are always looking for ways to make things easier for those they serve
• Are eager to learn as much as they can about the business of those they serve
• Really listen to the needs of those they serve
• Learn to understand and think like those they serve so they can represent them when they are not there
• Are team players
• Can be trusted with confidences
• Are honest, trustworthy, and loyal
• Are open to constructive critiques on how to improve

All of this can be summarized in one phrase: Great secretaries care.”

  

MAISTER, David H. (1997), True Professionalism, USA: The Free Press, pp. 15-16, disponível em

http://www.amazon.com/True-Professionalism-David-H-Maister/dp/0684834669#reader